Pipe Platform - We are currently experiencing issues with our cloud provider Hetzner. – Incident details

We are currently experiencing issues with our cloud provider Hetzner.

ResolvedMajor outage16 minutes

Affected

Account Dashboard

Degraded performance from 8:30 AM to 8:46 AM

REST API V1

Degraded performance from 8:30 AM to 8:46 AM

Recording Client

Operational from 8:30 AM to 8:33 AM, Under maintenance from 8:33 AM to 8:46 AM

Database

Degraded performance from 8:30 AM to 8:33 AM, Partial outage from 8:33 AM to 8:46 AM

  • ResolvedUTC

    Hetzner announced that the issue has been resolved. All systems should be operational again.

  • MonitoringUTC

    Monitoring the situation

  • IdentifiedUTC

    We are in direct communication with them and monitoring the situation. Please bear with us. As soon as more information is available will update. Recording client will be put into maintenance to avoid issues with a huge backlog of recordings.